AI Customer Experience (AICX) for global enterprise
Sinitic Inc. is global company that automates the multilingual customer experience for the iGaming and Regulator industry, using advanced natural language processing (NLP) technology. They are the leaders in the Asian market with offices in the Philippines and India.
As it entered a new stage of growth, Sinitic was looking for a design partner to rebrand their company and their product. Their legacy application was functional, at best, and was failing several clients requirements.
castlelab worked closely with CTO Albert Zhuang and his team of developers on designing a first-of-its-kind, multilingual chatbot and financial complaints processing system that is being used by stakeholders like the Central Bank of the Philippines, administered by the RegTech for Regulators Accelerator and Rockefeller Philanthropy, and sponsored by Bill and Melinda Gates Foundation.
From April to July, both teams worked hand-in-hand through rounds of user feedback to ultimately launch Sinitic's flagship product.
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With stakeholders as as big as the Central Bank of the Philippines, our platform requires a level of excellence in design that has been matched only by our friends at castlelab. Hats off!
